CUSTOMER SERVICE REP./ANIMAL CARE TECHNICIAN
Locations: Detroit and Westland
The Michigan Humane Society has immediate openings for part and full-time Customer Service Representative/Animal Care Technicians (CSR/ACT) at our Detroit and Westland facilities. Responsibilities include, but are not limited to: providing general information and support to the public on the phone and in person, and also providing support to the Adoption area by performing some of the following duties: assisting customers with preliminary adoption paperwork; greeting customers as they enter the facility and directing them to appropriate areas, while explaining procedure and protocols. Also, providing direct care and maintenance for all animals in the shelter, including feeding, general husbandry and cleaning of the kennels, Shoreline cages, and all shelter areas.
The CSR/ACT must maintain a professional and positive attitude and uphold the principles and beliefs of the organization at all times; must focus on solving conflicts, maintain confidentiality, listen to customers without interruption, and be able to keep emotions under control. Must be able to write clearly and informatively; read and interpret standard operating procedures and protocols; be able to follow instructions, respond to management direction, and take responsibility for own actions. Must be able to observe safety and security procedures, and use equipment and materials properly.
Candidates must have a High School diploma; six to nine months of excellent customer service experience is required. Candidate must be able to perform professionally in a pressure-filled environment. Will also feed and water animals according to schedules and established protocol; cleans and disinfects kennels, cages, and yard areas. Maintains grounds of facility to ensure all fecal matter is removed as well as any debris. Observes animals for signs of illness and advises proper personnel accordingly; holds animals during euthanasia process; bathes animals in accordance with established guidelines; exercises animals regularly to minimize the shelter environment stress; and, completes laundry and dish washing timely and effectively. Starting salary is between $8.50 to $8.75 per hour.
For more information and application instructions, visit: http://freedetroitareainfo.yolasite.com/working.php (Non-profit openings/Michigan Humane Society)